Overview
At 1000PDF University, we strive to provide a seamless and satisfactory experience for all users.
We understand that there may be situations where refunds are necessary.
Please review our refund policy below to understand the conditions and process for requesting a refund:
1. Digital Courses, E-books, and Videos:
– Refund Eligibility: Refunds for digital courses, e-books, and videos are considered on a case-by-case basis.
We offer refunds for the following reasons:
– Technical issues preventing access to the content.
– Duplicate purchases made in error.
– Unforeseen circumstances that prevent the user from accessing the content.
– Refund Requests: To request a refund, users must contact our customer support within 5 working days of purchase, providing details about the issue and purchase information.
2. Instructor-Created Content:
– Refund Eligibility: Refunds for content created by instructors are also considered on a case-by-case basis.
Instructors have the responsibility to ensure the accuracy and quality of their content.
– Refund Requests: Users who are dissatisfied with instructor-created content should first contact the instructor to address their concerns.
If the issue remains unresolved, users can then contact our customer support within 12 working days of purchase.
3. Processing Refunds:
– Evaluation Period: Once a refund request is received, our team will evaluate the request based on the provided information and our refund policy.
– Refund Amount: The refund amount will be determined based on the circumstances of the request.
In some cases, a partial refund may be issued.
– Refund Method: Refunds will be processed using the same method used for the original payment, unless otherwise agreed upon.
– Processing Time: Refunds may take 2 weeks to be processed and reflected in the user’s account.
4. Non-Refundable Items:
– Completed Content: Refunds will not be granted for content that has been fully accessed or completed by the user.
– Special Offers: Refunds may not be available for content purchased during special promotions or sales, unless otherwise specified.
5. Contact Us:
For refund requests or inquiries, please contact our customer support at hello@1000pdfuniversity.com
To facilitate the process, provide your purchase details, the reason for the refund request, and any relevant information.
Please note that 1000PDF University reserves the right to modify or update this refund policy at any time.
Users are encouraged to review this policy periodically.
By using 1000PDF University, you agree to abide by this refund policy.
